A WOMAN has been left without her vital medication for NINE days after Ryanair lost her suitcase.
Rachel Millard and her boyfriend Joe Cubbin flew to Milan last Saturday – but when they touched down her bag was nowhere to be found.
Rachel Millard and her boyfriend Joe Cubbin flew to Milan last SaturdayCredit: MEN Media
Staff are still searching for her bagCredit: MEN Media
It contained her vital medicationCredit: MEN Media
She was forced to spend all five days of her holiday without most of her belongings – including vital medication for her blood pressure.
She told Manchester Evening News: “It was just horrible. My first trip away with my boyfriend and I had virtually nothing with me.
“I did tell them about my medication but I had no idea about how I might go about getting a prescription over there so just had to go without. I also had no underwear, toiletries, make-up gym stuff.”
On the last day of her trip, she saw a picture of her bag online – among other luggage that had been “abandoned” in Manchester airport’s baggage hall.
But when she landed back in the UK she was told airport staff still couldn’t find her bag.
Now, nine days since she last saw her suitcase, she has still not been reunited with her bag.
She explained: “They just said there was no staff and they couldn’t help at the minute. All the worry just came back then”
“It was really annoying. I just thought this is ridiculous. They say they can’t find it but I know it’s here and I’ve even shown them a picture.”
When she arrived home she contacted Swissport, who provides baggage handling services for a number of airlines flying out of Manchester including Ryanair.
She was given no time frame of when her bag will be returned to her – and they have stopped replying to her texts.
Meanwhile, Ryanair’s social media accounts have also told her they couldn’t help.
Rachel said: “They are just ghosting me really, that’s how I’m describing it.
“Obviously, baggage issues do happen but for it to be nine days and them just ignore me and tell me they can’t help isn’t good enough really. Especially seen as I’ve told them where it is or where I think it is.
“There are no guarantees it is still there now. And I don’t even know how to go about rebuilding my stuff. I don’t know if I need to replace the stuff now because I’m still without it and don’t know how long it’s going to be until I get my bag back”
The Sun has approached Ryanair for comment.
A spokesperson for Swissport said: “We are sorry to hear of the experience Ms Millard has had with her baggage.
“We are investigating the issue as a priority and working with our airline partner to ensure the item is returned as soon as possible.”